MDCMore Damn
Customers.
Free lookover

How it works

Teach. Diagnose.
Discuss. Then build.

Most agencies sell first and figure it out later. We do it backwards: understand the problem, show you where it is, and only then talk about fixing it.

Step 1 · Diagnose

Follow your customer.

I review the search presence, website, inquiry process and response handling your customers encounter — then identify what is worth fixing.

The process

Four steps. No surprises.

  1. 1

    Teach

    We explain how customers actually find and choose businesses like yours — no jargon.

  2. 2

    Diagnose

    We look at your search presence, website, response times and follow-up to find the leaks.

  3. 3

    Discuss

    We walk you through what we found and what's worth fixing first. You decide.

  4. 4

    Build (if it makes sense)

    We fix the smallest set of things that makes commercial sense, then measure and improve.

What we look for

The six common leaks.

01

They search for you.

You don't show up.

02

They find you.

Your competitor looks more credible.

03

They visit your website.

Nothing makes them take the next step.

04

They inquire.

Nobody responds quickly enough.

05

They don't book immediately.

Nobody follows up.

06

They become a customer.

Nobody asks for the review or referral.

The whole journey

Search to return.

Search.

  • Google
  • Google Maps
  • AI search
  • Social media
  • Referrals

Most businesses only focus on one step. We look at the entire journey.

Reporting

What we'd measure.

Reporting should answer one question: what happened to the money?

Cost per leadQualified lead rateBooking rateCost per booked appointmentOrganic inquiriesGoogle Business Profile actionsWebsite conversion rateMissed-call recoveryLead response timeCustomer acquisition cost

Want us to look at yours?

Give us your website and a few details about your business. We'll look at how customers currently find you, what happens when they land on your site, and where potential inquiries may be getting lost.

Get my free lookover

No obligation. No pressure. If we don't see anything worth fixing, we'll tell you.